Refund policy
30-Day Money-Back Guarantee
Not happy with your order? Contact us and we'll make it right with a replacement or refund.
Proof of purchase is required.
To reach us, email hello@leappaw.com.
Return Outcomes
Approved requests are resolved with a full refund to your original payment method, or a replacement if you'd prefer.
Partial Refunds (Limited Circumstances)
In certain situations where a standard refund or replacement cannot be completed, we may offer a partial refund as a courtesy.
This may apply when:
- The item is out of stock or discontinued
- The product was purchased during a promotional or limited-time sale
- Fulfilling a full refund is not feasible due to inventory or processing limitations
Partial refunds are not guaranteed and are assessed on a case-by-case basis to ensure fairness for both customers and our fulfillment process.
Sale, Promotional & Limited-Time Items
Items purchased during limited-time sales, flash sales, clearance events, or special promotions are final sale and not eligible for refunds.
Where applicable, and at our discretion, we may offer:
- Partial refund
- Replacement (subject to availability)
Exchanges
Want a different item instead of a refund? Just let us know at hello@leappaw.com and we'll help sort it out.
Proof of Delivery
Once tracking confirms delivery to the address provided at checkout, the order is considered fulfilled.
Lost or stolen packages after confirmed delivery must be handled directly with the courier.
EU Consumer Rights (14-Day Cooling-Off Period)
Orders delivered to EU countries qualify for a 14-day withdrawal period in addition to our standard 30-day guarantee.
Refunds are issued to your original payment method, in accordance with EU consumer law.
Processing Time
Once your request is approved, refunds or replacements are issued within 5–10 business days.
If more than 15 business days have passed, please contact us at hello@leappaw.com..