Help Center
Frequently Asked Questions
Everything you need to know about LeapPaw products, shipping, and support — answered honestly.
Is this product safe for dogs?
Yes. Every LeapPaw product is made with pet-safe materials and designed for everyday use. No toxic plastics, no sharp edges, no unnecessary gimmicks. If it's not safe, we don't sell it.
Are your products vet approved?
Yes. Every LeapPaw product is reviewed and approved by certified veterinarians before it reaches you. We don't cut corners on safety — ever.
Will this work for my dog (size, age, breed)?
Our products are designed for most dogs, from small breeds to large adults. If your dog is unusually large, very young, or has special needs, check the product size details before ordering.
Are these random dropshipping products?
No. We don't sell catalog junk. Each product is selected based on usefulness, durability, and real pet owner feedback. We focus on products that support calm behavior, enrichment, and healthy habits.
Can I use this product daily?
Yes. Our products are designed for regular, everyday use unless stated otherwise on the product page.
How do I clean the products?
Most of our products are easy to clean with warm water and mild soap. The Lick Bowl is dishwasher-safe on the top rack. Full cleaning instructions are included in the product packaging.
How long does shipping take?
Orders ship within 24 hours. Delivery usually takes 5–10 business days depending on your location. Tracking is emailed once shipped.
Do you ship internationally?
Yes, we ship worldwide. International delivery typically takes 7–14 business days. Shipping costs and times vary by country and are calculated at checkout.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number by email. You can use it to follow your package every step of the way to your door.
What if my dog doesn't like it?
We offer a 30-day risk-free guarantee. If there's an issue or it's not what you expected, contact us. We'll make it right. Simple.
How do I contact support?
Email us anytime at hello@leappaw.com. We respond within 24 hours (Mon–Fri). No bots. No runaround. Just real support.
Still Have Questions?
Our team is happy to help. Reach out and we'll get back to you within 24 hours.