Shipping Policy

Thank you for visiting and shopping at Leap Paw. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Process

We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility.   Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.

Orders are not shipped or delivered on public holidays.Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.

Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Deliveries

Shipping time varies by country or region.   Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:

 

Country	Estimated delivery time
United States	8-15 business days
Canada	9-18 business days
Australia	8-13 business days
United Kingdom	8-15 business days
Rest of the world	15-25 business days

 

Customs, Duties, and Taxes

leappaw.com is not responsible for any customs and taxes applied to your order.   All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost/Stolen/Damaged Packages

leap paw is not responsible for lost, stolen or damaged packages.   If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Please save all packaging materials and damaged goods before filing a claim.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order.  We start working on your order immediately, so we are unable to make any changes to an order after it has been placed.   If the order has already been processed through our shipping department, we cannot retrieve it for an address change. 

Feedback

We would love to hear your feedback, questions, or any concerns.   Please feel free to email us at . to let us know how we are doing.   We take your feedback very seriously and are always striving to improve.